Missed appointments:  We all need to cancel an appointment from time to time, but please remember the scheduled time was set aside just for you.  To be fair, it is required you give two business days notice when canceling an appointment.  Failure to do so will result in a fee to cover the time of the scheduled session.  All fees are required to be paid in full prior to the next scheduled visit.

 

Appointment Reminders:  To assist you, an automated e-mail reminder will be sent to you a few days prior to your appointment.  However, it is ultimately the patient’s responsibility to schedule and attend their appointments.

 

Refills:  Please give this office at least 7 days notice for refill requests.  This allots time for occasional processing delays between this office and the pharmacy. 

 

Controlled substances:   Although they can be helpful when taken appropriately, their use is generally limited, and used in the smallest, most effective dose for the shortest duration possible.  For those who are taking controlled substances, (stimulants, benzodiazepines, and certain sleep medications) regularly scheduled visits are required.

 

Crisis:  Diane Stricker, PMHNP-BC, is not routinely available after hours, or on weekend and holidays; urgent or crisis care services are not available.  If you are in crisis and cannot wait until the next scheduled business day, you may be experiencing a problem that is best served by going to an emergency room or calling 911.  Further resources can be found here.